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Customer Service Advisors
This job has expired, and cannot be applied for.
- Posted By: Horizon Recruitment - Leeds
- Address:
- Contact: 0870 112 9150
- Date Posted: 29th Sep 2008
- Salary: 6 per year
- Location: Other (YO26 9SS)
- Reference Code: WC/JG-229428
- Views Since Posting: 46
- Full Description:
Customer Service/ Claims Advisors/ Customer Service Advisor
DUE TO LOCATION YOU MUST HAVE ACCESS TO A CAR
Our client is looking for customer service agents to join their busy call centre.
Working within a team you will be taking inbound call regarding insurance policies.
Situated in the Customer Service Department, this office is currently open five and a half days a week and the hours of opening are
Monday to Friday 8.00am to 5.30pm
Saturday 9.00am to 12.00pm
A rota system is in force for Saturdays and your head of department will give this to you.
You will work between 37.5 to 42.5 hours a week. You are entitled to an hour for lunch between 12 noon and 2.00pm
Main Responsibilities
Ensure we provide excellent Customer Service to both clients and brokers
Answer inbound calls promptly
Undertake all duties associated with the smooth running of a policy
Action all verbal. Writtedn requests in 24 hours
Resolve general complaints
Main Skills
Good oral and written communication skills
Good product and regulatory knowledge
Good objection handling and negation skills
Good interpersonal skills
To apply you must have previous customer service experience and MUST HAVE ACCESS TO A CAR DUE TO LOCATION.
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