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Service Controller
This job has expired, and cannot be applied for.
- Posted By: Primetime
- Address:
- Contact:
- Date Posted: 12th Aug 2008
- Salary: £17,000 - £18,000
- Location: Bradford
- Reference Code: 1180575
- Views Since Posting: 131
- Full Description:
Service Controller required for one of the North's prestigious automotive component companies within the Bradford Area. If you are technically minded, methodical with great attention to detail we would love to hear from you!!
THE ROLE
The role will involve assigning repair and service engineers to jobs within the UK and to prioritise workloads throughout the business.
* Be responsible for the efficient and effective deployment of Field Service engineers
* Ensure the delivery of the best practicable customer service relating to field service activities, taking calls from both internal and external customers
* Report any problems that could escalate to the NSM
* Log all call details and note response times for in-house Engineers and service providers
* Communicate with engineers/sub contractors on job requirements and follow the job through from start to finish ensuring parts are supplied in advance (wherever possible) and work has been completed on time and within budget reporting any deviation to the supervisor as appropriate
* Identify urgent/non urgent repairs to allow full utilisation of engineer's time and respond to engineer's requirements in an efficient and professional manner
* Utilise engineers in a cost-effective way, communicating with other controllers as and when required
* Confirm job completion and process ready for invoicing/closing ensuring all relevant details relating to the job are enclosed
* Order and ensure efficient delivery of parts to engineers either on site or to home address as required
* Maintain a daily diary of outstanding jobs to ensure job/customer follow-up takes place
THE PERSON
* Computer literate
* Excellent telephone manner
* Organised administration skills with attention to accuracy
* Methodical, precise and efficient
* Engineering background desirable
ADDITIONAL INFORMATION
*The basic customer hours are 7.30am - 5.30pm Monday to Friday and 8am - 12.00pm Saturday. You will be required to be available 8am - 5.00pm weekdays and cover every other Saturday morning
*Overtime is flexible, although you will be required to over work as required to complete the job
*Controllers also provide emergency cover out of hours one in every four weeks
*Competitive basic salary of £17,900 with overtime
*Full car parking
*Excellent working environment
*Genuine prospects for progression
This is a demanding job! The ideal candidate must be a team player, be flexible and adapt to ever changing circumstances. In return a good salary is offered and an enjoyable atmosphere to work in !!
Call Russ now for more information on 01484 711966. Email your details of Linda.roberts@primetime.co.uk
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