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Collections Advisor

This job has expired, and cannot be applied for.

Posted By: JHR
Address:
Contact: 0113 383 3738
Date Posted: 16th Oct 2008
Salary: £14,500-£16,500
Location: Leeds
Reference Code: PB/1868
Views Since Posting: 19
Full Description:

We need professional and experienced collectors with a clean credit rating – we can offer fantastic benefits and lots of opportunity to progress
OBJECTIVE:
To collect outstanding accounts by telephone, letter, email or fax as per client instructions and the Credit Services Association Code of Practice.

DUTIES & RESPONSIBILITIES:

·To ensure that all accounts are dealt with, processed and telephoned in order to obtain payment for clients as speedily as possible and actioned within any time frame specified by the client.

·To achieve targets set on commission collected whilst maintaining a high standard of work, monitored by audits.

·To ensure that there is open and effective communication at all times.

·Ensure that all accounts have a valid, effective action taken at each review and that each review is a regular review.

·To ensure the highest level of professionalism when dealing with each account. Always be polite and courteous to debtors regardless of circumstances.

·To comply with the relevant codes of practice at all times.

·To undertake any other duties as specified from time to time in accordance with business requirements.

·To ensure compliance with Sarbanes Oxley (SOx) requirements you need to ensure ongoing compliance with the following objectives:

- an understanding of your process

- awareness of responsibilities for control within the process

- confirmation that controls are operating

- exceptions to controls are raised with your line manager

- being open to ensure that the testing process can identify any issues

- undertaking agreed remediation to correct any weakness

BEHAVIOURAL COMPETENCIES:

·Must demonstrate the ability to think and take initiative in terms of decisions with regard to specific tasks and activities within remit.

·Must enjoy and strive for increased responsibility working within a pressurised and fast paced environment.

·Must be objective and results driven.

·Must have empathy with customers (internal and external), with the ability to deal with individuals at all levels both within the organisation and externally.

·Must be seen to be calm and assured under pressure, dealing with issues as they arise in a calm and professional manner.

·Must be seen as positive and enthusiastic demonstrating a “can do” attitude, being flexible in terms of being willing to carry out a wide variety of tasks and activities as required, according to the changing requirements of the business.

·Must adopt a professional approach in all dealings, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the team.

·Must adopt a pro-active style of work, taking responsibility for all issues/tasks within remit and capability, without automatic referral to line management.

·Must demonstrate the ability to build relationships with a variety of different individuals both within the team and across the business and to be seen as approachable and willing to get involved, as required.

·Must be committed to and demonstrate Company values particularly relating to levels of integrity, professional approach and teamwork.