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Part Time Collections Advisor
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- Posted By: JHR
- Address:
- Contact: 0113 383 3738
- Date Posted: 3rd Jul 2008
- Salary: up to £18,000 pro rata
- Location: Bradford (Bingley)
- Reference Code: AG/2347
- Views Since Posting: 1
- Full Description:
Salary upto £18k
The Arrears Collection Officer is both an interesting and responsible role that requires a proactive individual responsible for contacting customers/third parties for the purpose of obtaining outstanding payments on the gradual discharge of arrears.
The position involves a large amount of communication by telephone, letter and e-mail. Also required will be the day to day processing and administration.
The Arrears Collection Officer’s role involves
· Initiating contact with customers
· Maintaining regular communication with customers
· Negotiating acceptable payments taking into account the clearance of arrears and determining the individuals budget and income.
· Consult with legal representatives, third party agency.
· Instruct 3rd parties in the pursuit of attainable solutions
· Analyse technical situations
· Offer recommendations for course of action
· Demonstrate initiative and creativity in the delivery of specific cases
· Monitor 3rd party performance against service
· Maintain full and accurate records
· Demonstrate a flexible and positive attitude
· Work towards the achievement of set targets.
Benefits
Employees can be nominated for demonstrating the Company's Cultures and Values. It allows managers to issue online rewards for outstanding performance and allows employees to spend any rewards they receive or build up their rewards to spend at a later date.
There are annual awards ceremony to recognise our top performing employees. This awards evening is called High Flyers. A Sports & Social Club is run by volunteers to provide sporting, social activities and other services for its members. As a member employees benefit by receiving up to a maximum of 50% off the cost of trips and events.
With Take Home, employees are able to make some Tax and National Insurance savings by participating in government backed initiatives to encourage people to take up benefits such as Childcare Vouchers and the Bikes for Work scheme. Employees can also benefit from some great discounts on Retail Vouchers and Merchandise.
Business Management
The role of the Arrears Collection Officer is essential to the smooth running of the business unit that undertakes the cost-effective management of arrears cases. It is essential to the delivery of service to both clients and customers and requires that he/she:-
· Record and analyse information both accurately and fairly
· Is willing to be part of and fully support a successful team
· Demonstrates enthusiasm, interest, conviction
· Works towards full achievement of targets at personal and team level
· Complete assessment of each case
· Develop/bring with you a broad understanding of the mortgage business
· Interact with other business areas to develop team working and achievement
· Seek out improvement opportunities
· Become an expert
Skills and Knowledge
· Excellent communication skills- telephone/letter writing
· Decision- making and problem solving skills
· Planning and organising skills
· Listening and observational skills
· Negotiation and Influencing skills
· Team Working
· Positive attitude
· Flexible and innovative approach
· Good keyboard skills
· I.T Skills
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