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IT Helpdesk Support
This job has expired, and cannot be applied for.
- Posted By: JHR
- Address:
- Contact: 0113 383 3738
- Date Posted: 3rd Jul 2008
- Salary: £13,000-£18,000
- Location: Bradford
- Reference Code: PB/2428
- Views Since Posting: 9
- Full Description:
We need highly skilled communicators with at least one years helpdesk experience and knowledge of networking and hardware issues and a thorough understanding of Windows, word and excel for a busy and varied 1st line role at our friendly offices in BD1. We offer a salary of between £13000-18000 and extensive benefits
Job Title
I.T. Support Consultant
Reporting to
Senior Support Consultant
Job description
You will join our existing Support team, providing assistance to users of our Proclaim® Case Management software.
Responsibilities
You will provide first-line support to our clients, who make contact with our Support team primarily via telephone, but also via email, fax, and the Eclipse website. Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution. Enquiries will be mainly related to our bespoke Proclaim® software, but will also involve Microsoft products and networking.
Essential skills / qualifications / qualities
Recent graduate – possibly Computer Science or related discipline
At least 12 months IT Helpdesk experience
A thorough knowledge of Microsoft Windows, Word and Excel
Knowledge of networking and hardware issues
Excellent communication and organisational skills
Residing within easy travelling distance of our Bradford office
Overall and desirable qualities
You will be an excellent communicator at all levels – both with clients and colleagues. An appreciation of the urgency and importance of our clients’ needs is desirable, as is some experience in an IT support environment. Full training will be given on our Proclaim® software.
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