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Customer Service Advisor
This job has expired, and cannot be applied for.
- Posted By: Relay Recruitment
- Address:
- Contact:
- Date Posted: 29th Jul 2008
- Salary: £6.00 per hour
- Location: Keighley
- Reference Code:
- Views Since Posting: 79
- Full Description:
An opportunity has arisen to work for one of the worlds leading elevator and escalator companies based in Keighley. The company provides its customers with industry-leading elevators and escalators and with innovative solutions for their maintenance and modernisation. With annual net sales of EUR 3.6 billion and approximately 29,000 employees this is a fantastic company to work for!
You will be the first point of contact for all incoming calls dealing with maintenance queries and booking engineers visits for breakdowns. This will involve liaising with engineers and advising them any breakdowns or general maintenance issues which need resolving. Following up the maintenance call is also an integral part of the role.
The ideal candidate will:
• Have experience in a customer service role, whether face to face or over the phone
• Call centre experience preferred but not essential
• Be smart, articulate, and customer service focused
• Have attention to detail together with a positive attitude.
• Be able to work under pressure as this is a fast paced and pressurised environment.
The role is based on a 4 Days on - 4 Days rotating shift pattern. Mon to Fri 4:30 pm – 9:00pm or 5:00 pm - 9:30pm; and Thursday and Friday 4:30pm -9:00pm and Sat 11am-5pm.
In order for us to shortlist effectively please ensure that your application meets at least the minimum requirements for the position as outlined above. Relevant applications will be processed first and are guaranteed a response within 7 working days.
To apply for this position you must be currently resident in the UK as you will be expected to attend an interview with one of our qualified consultants who will assess your skills and suitability for this role.
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