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• Leeds
• Posted 14th May 2012
• 
• Posted by: Emis-Online
• Salary: £17,000
• Job Type: Permanent
• Address: Fulford Grange
  Micklefield lane
  Leeds
  LS19 6BA
  
• Reference:
• This job has been viewed 44 times since it was posted.

Job Description

EMIS provides remote technical support to GP Practices all over the UK. These GP Practices are using a number of software applications developed by EMIS.

Choose a career at EMIS and be part of a company who are known for delivering systems and solutions that really work for customers - a place where you can develop your potential, learn from the experts in the field and make a real contribution to UK healthcare. Be part of a company who’s dedication to creating and implementing successful IT products and services has been recognised in a number of industry awards and be fulfilled by your career.

With a host of experts under one roof we are committed to developing new employees and work hard to encourage creativity, innovation and initiative via internal and external training.

EMIS Support Department are currently recruiting for Software Support Consultants. As Software Support Consultants, you will be responsible for providing application support for our primary care software to our NHS users

Software Support Responsibilities:

• Providing remote application support to our software users via phone, e-mail and using remote support tools
• Ensuring that Incidents are resolved within operational Service Levels
• Providing professional and customer focused responses to software support queries
• Be able to communicate clearly at all levels from end-user to Senior Management
• Ensuring the support call details are up to date and are accurate.

Essential Skills:

• A logical approach to troubleshooting when resolving technical problems in an IT environment
• Experience of working in application support or in a Service Desk team
• Good communication skills both written and verbal, at the user level and at the technical level
• GCSE or equivalent in Maths and English

Skills / experience in any of the following would be of benefit:

• ITIL Foundation
• NHS and Primary Care
• Networking Technologies (WAN / LAN)
• Windows Server 2000/2003/2008, Windows XP/Vista/7
• SQL Server Management
• Basic SQL Programming

The Software Support Consultant role is ideal for those looking to progress their career in IT Management or IT Technical / Programming.

What we offer:

• Starting salary £17,000
• Excellent holiday entitlement, increased through length of service.
• Opportunity for personal development and career progression.
• Opportunity to join the EMIS share incentive plan after 12 months service.
• Excellent working environment