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• Leeds
• Posted 10th May 2010
• 
• Posted by: JHR
• Salary: £12,078 - £15,525
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: JH471
• This job has been viewed 112 times since it was posted.

Job Description

Administrator – Letter Writing experience essential

Our Client is a successful and well respected company who has recently gained an accreditation as Investors in People. They are currently looking for two administrators to sit within their customer service team. The team currently consists of 14 people and is a very friendly team with a supportive and encouraging team leader.

The team offers excellent progression opportunities and is looking for a candidate to come in as a level two administrator at a salary of £12,078 – £13,126 and a candidate to come in as a level 3 administrator at a salary of £14,786- £15,525

For level two candidates must have at least 6 months experience of bespoke letter writing and for level three at least 12 months experience of complex bespoke letter writing

Hours: Monday- Friday 9- 5:15pm Option of rotating shifts of 8-4:15pm Monday to Friday

Main purpose of the role

To respond to any correspondence from customers through writing bespoke letters or by telephone

Key duties

Responding to any correspondence from customers through writing of bespoke letters or by telephone as deemed appropriate. Handle Data Subject Access requests including printing of all information held on the system and sending copies of all correspondence received from and sent to the customer. Taking appropriate action on accounts where special conditions are highlighted such as deceased, serious illness, in prison etc… Update credit files with details obtained from credit reference agencies. General administration duties. Any other duties commensurate with the post.

Experience required

Previous bespoke letter writing experience in a Customer Service environment essential. Previous experience of dealing with customers over the telephone. Previous office experience essential. Experience of MS Word essential. Experience of MS Excel and Outlook desirable.

Qualifications required

GCSE Grade B or above in English Language or equivalent or qualified by experience.

Skills

Excellent letter writing skills. Excellent spelling, punctuation and grammar. Strong attention to detail. Excellent customer service skills. Strong verbal communication skills. Excellent organisational skills. Lateral thinker with ability to use own initiative. Logical thought process. Professional approach. Demonstrates a positive attitude to work and a good work ethic. Flexible approach.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)