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• Leeds
• Posted 31st Mar 2010
• 
• Posted by: JHR
• Salary: £13,455 increasing to £14,128
• Job Type: Permanent
• Address: 4 York Place
  Leeds
  LS1 2DR
  
• Contact: 0113 2337760
• Reference: JH
• This job has been viewed 60 times since it was posted.

Job Description

Financial Difficulties Administrator / Advisor

Purpose of the role

Working in a friendly team of 8 people you will handle correspondence, processes and negotiate payment arrangements from Debt Management Companies and customers who are in financial difficulties. This role is roughly a 50% split between administration and phone work.

Hours: Monday- Friday 9- 5:15pm Option of rotating shifts of 8-4:15pm Monday to Friday

Salary range: £13,455 increasing to £14,128 after 3 months probation Up to 5% annual bonus

Responsibilities

Handle inbound telephone calls from customers and third parties in professional and polite manner.

Process and negotiate payment arrangements with customers and Debt Management Companies both verbally and in writing.

Manage inbound mail enquiries within service level agreements.

Follow up on payment promises to secure on-going arrangements and re-negotiate with customers and third parties where payment plans have defaulted.

Ensure accurate and efficient data inputting of payment proposals and associated information.

Experience required

Previous experience of working with Debt Management companies and/or external companies is desirable. Collections or Customer Service experience desirable. Previous administration experience essential.

Skills

Ability to communicate effectively with customers and 3rd parties in writing and by telephone, Empathetic to customer needs Computer literate. Strong organisational and prioritisation skills. Ability to work under pressure and to tight deadlines. Excellent communication skills. Ability to work on own initiative Strong problem solving skills.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for.

(Jo Holdsworth Recruitment – Recruitment Agency)