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Third Party Claims
- Posted By: Search Insurance & Financial Services
-
Address:
- 10/12 East Parade
- Leeds
- LS1 2AJ
- Contact: 0113 308 8000
- Date Posted: 7th Jan 2009
- Salary: £16,000
- Location: Halifax (HX2 8UL)
- Reference Code:
- Views Since Posting: 15
- Full Description:
THIRD PARTY CLAIMS HANDLER £14K - £16K WEST YORKSHIRE
MAIN PURPOSE OF JOB:
Working within a team you will contacted by third party claimants by telephone. You will determine their requirements to settle their claim, and do all that is necessary to encourage them to accept our services.
Critical Factors For Success
You must demonstrate your ability to proactively challenge opportunities to ensure successful contact with the customer, build excellent rapport with customers whilst working to sales targets in a frontline role, identify opportunities to maximise sales and preserve the Company’s high standards of customer satisfaction maintain a positive attitude in a demanding environment
MAIN DUTIES:
Make outgoing calls to contact third party customers as defined in the overall purpose of the role
Respond to incoming telephone calls where required
Achieve and strive to exceed department sales targets
Communicate effectively and clearly with external parties
Identify customer needs that we don’t currently fulfil
Maintain excellent standard of customer service by explaining choices and provide recommendations, ensuring customer and business needs are met
Log and keep detailed records of all sales outcomes, either paper-based or computerised as required
Set-up new claims where a claim has not yet been recorded
Set claim reserves to reflect potential future liabilities
Input cheque payments; and maintain detailed file records
Perform duties in independent and expeditious manner with minimal supervision Continue to develop sales skills through knowledge, training and experience Complies with Company and department service standards
Carry out miscellaneous tasks related to the job as directed by management
DISCRETION USED:
Facility to open/make changes to claims up to £5,000
Facility to input payments up to £1,000
REQUIREMENTS PREFERRED:
Qualifications/Education:Essential Minimum of 4 GCSEs or equivalent including Maths and English
Desirable ‘A’ levels or equivalent in a business related subject. Experience:Essential Previous sales experience within a target led environment Desirable Sales experience within a financial services operation
Skills/Attributes· Listening· Persuasive oral Communication Tenacity · Customer Service· Teamwork
In order to apply please contact Helen Spriggs on 0113 3088035 or email helen.spriggs@search.co.uk
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