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Part Time Collections Advisor / Debt Recovery Agent

This job has expired, and cannot be applied for.

Posted By: JHR
Address:
- Aspect Court
- 47 Park Square East
- Leeds
- LS1 2NL
Contact: 0113 383 3738
Date Posted: 11th Dec 2008
Salary: £14,000-£16,000
Location: Leeds
Reference Code: PB/2631
Views Since Posting: 84
Full Description:

Part time Collections advisor / Debt recovery agent – friendly working environment

This role is based in Horsforth, Leeds, LS18

Salary and benefits: £14000-16000 pro rata and a bonus of around £300 a month – benefits include 20 days rising to 25 days, contributory pension, free car parking

COMPANY INFORMATION:

A friendly and informal company whose forward thinking approach has won them debt collection agency of the year. They are growing at a rapid rate and their position in the market is going from strength to strength despite the recession

YOU MUST HAVE THE FOLLOWING:

A dynamic, switched personality with at least 6 months experience of working in a debt recovery environment and ideally a working knowledge and understanding of the pre legal recovery systems. What is the CSA? What is the CCA? Who is it governed by?

ROLE INFORMATION:

You will be working 17:00-21:00 four days during the week and a Saturday morning 8:00-12:00

•To collect outstanding accounts by telephone, letter, email or fax as per client instructions and the CSA Code Of Practice.
•To work to the Quality System
•In addition, to perform other duties assigned by the Directors, Line Manager or Financial Accountant from time to time, defined as any task or procedure that would normally be undertaken by any employee of the business including the directors.
Individual Key Objectives
•To ensure all debts are dealt with, processed & telephoned in order to obtain payment for clients as speedily as possible.
•To achieve targets set
•To ensure internal and external customer satisfaction.
•To ensure that there is open and effective communication at all times
Detailed Responsibilities
•To ensure all accounts are collected or closed our within any time frame specified by the each client.
•Ensure client, debtor & third party correspondence is actioned within 24 hours of receipt.
•Ensure all accounts are kept up-to-date in accordance with the diary dates thereon
•Ensure all accounts are handled as per client and management instructions
•Ensure agreements are reviewed regularly
•To always be polite and courteous to debtors and clients, regardless of circumstances
•To comply with the Credit Services Association Code of Practice and other relevant legislation at all times
•To read and process all emails throughout each day
•To ensure all filing generated is completed daily