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Technical Support (Microsoft & Unix, Junior Level)
This job has expired, and cannot be applied for.
- Posted By: Explorer (UK) Ltd
- Address:
- Contact:
- Date Posted: 10th Nov 2008
- Salary: £19,000 (dependent on experience)
- Location: Leeds
- Reference Code: HCLJ2
- Views Since Posting: 142
- Full Description:
TECHNICAL SUPPORT VACANCY (MICROSOFT & UNIX)
Salary: Up to £19, 000 per annum, depending on experience.
Additional Benefits: Company Pension Plan, Bonus and Private Medical Health Care
Hours: Standard hours of work are Monday to Friday 8:45am to 5:15pm
Location: Explorer (UK) Ltd. Wira House, West Park Ring Road, Leeds LS16 6EB
Job Type: Permanent
Start: ASAP
Applicants must be authorised to live and work in the UK.
Background: Explorer (UK) Ltd based in Leeds, delivers solutions and services that help organisations meet the challenges in a number of key areas of their IT requirements. For more information see www.explorer.uk.com
Job Summary: We are currently looking to recruit an additional junior member for our Technical Support team. This role is based in Leeds and the purpose of this role is to provide telephone based technical support for the range of “Hummingbird” (www.hcl.com) Microsoft Windows to UNIX connectivity products sold by Explorer.
Mandatory Skills: The person we are looking for must have a good technical understanding of Microsoft Windows, TCP/IP networks and some experience with a UNIX/LINUX Operating System.
Training: Explorer will provide technical training for the specific Hummingbird products sold by Explorer.
Job Functions: Provide technical support for the range of “Hummingbird” products sold by Explorer Ltd. Providing “Added Value” to Explorer’s customers; in terms of high quality technical assistance with product evaluations, installations, configuration and problem resolution. Responsibilities will include answering technical enquiries by telephone and handling technical correspondence via e-mail, fax etc.
Where necessary, act as technical liaison between Explorer (UK) Ltd and Hummingbird, on behalf of Explorer’s customers. Providing visible differentiation to Hummingbird in terms of technical capability and quality of customer support process at Explorer Ltd.
Experience & Skills Required:
• Degree or equivalent in a relevant IT subject.
• Maturity to work unsupervised, while maintaining a professional attitude and positive outlook.
• Experience of working in an IT environment.
• Technical understanding of the Microsoft Windows products and technologies.
• Networking (TCP/IP) and related services.
• Technical understanding of any UNIX/LINIX environment, i.e. Red Hat, Solaris, HP-UX.
• Experience of working in a technical support is an advantage, but not essential.
• Inter-personal skills to deal effectively with customers and suppliers in the support environment.
• Logical approach to solving complex, multi-faceted technical problems.
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