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Customer Service Advisor - Horsforth

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Posted By: Huntress Search Limited
Address:
Contact: 0113 205 6400
Date Posted: 10th Oct 2008
Salary: £17000 per annum + bonus
Location: Leeds
Reference Code: Advisor/RA
Views Since Posting: 55
Full Description:

Title: Customer Service Advisor Salary: £17,000 + bonus

Are you an experienced customer service executive but sick to death of call centres? If you pride yourself on providing excellent customer care and are struggling to find an exciting and challenging role then this could be the position for you. This is a fantastic opportunity join a forward thinking organisation and be part of a brand new Customer Care Centre. You will be responsible for dealing with a variety of customer queries, providing a high level of customer care, and helping to drive sales. Please apply for this role if you have previous customer service experience, a confident and bubbly personality, and a proactive approach.

The Role:
In this full-time permanent position the Customer Service Advisor will be responsible for providing an efficient communication link between the company and it's customers. Responsibilities will include answering telephone calls and dealing with a variety of queries and issues; utilising a questioning procedure to ascertain from customers key facts about the nature of their query, recording all details on the computer system; operating an escalation system according the to the nature of the issue, redirecting to the appropriate department/individual for resolution; downloading after hours queries from the answer phone/email and dealing with as appropriate. In addition to this you will be undertaking follow-up calls to customers once their queries or issues have been resolved to ensure customer satisfaction, using this opportunity to up-sell, undertake customer research or create sales appointments for the Account Managers; from time to time undertake proactive telephone campaigns to customers dealing with sales, product news, market research and appointment bookings.
You will be required to cover for colleagues as required but overtime will be paid at time and half on any hours over your contractual hours.

Who we're looking for:
We are looking for experienced Customer Service Advisors with a confident and enthusiastic telephone manner. The ideal candidate will pride themselves on providing a high level of customer care, and have a proven ability to deal with demanding customers. You must have a good IT knowledge and accurate data input skills.

The company:
This is a great opportunity to work within an interesting industry sector, for a forward thinking organisation.

Hours:
40 hours per week worked on a rotating shift pattern. Hours worked will be between 8am and 10pm and you will be required to work some evening, weekends and bank holidays.

Location:
Horsforth, North Leeds

Benefits/Additional Information:
An excellent benefits package applies to this role.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Business in relation to this role.