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Client Services Coordinator

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Posted By: Unity Personnel Ltd
Address:
Contact: 0113 394 4730
Date Posted: 6th Oct 2008
Salary: £12500 - £13100 per annum
Location: Leeds
Reference Code: KEJ591AB
Views Since Posting: 7
Full Description:

Vacancy posted by: Unity Personnel Ltd who is acting as an employment agency.
Location: Leeds City Centre - Parking Available
Salary: £12,500 rising to £13,100 after 3 month probation

THE COMPANY
Based in the heart of Leeds, this company is one of the area's leading financial specialists and has a thriving business where it really takes care of its Employees and Clients. Based in prestigious offices you can enjoy a stimulating environment to work in.

THE ROLE
To ensure a high level of customer service is provided to clients and to process accounts in order to maximise income, liaising with clients to resolve disputes, queries and requests for information.

RESPONSIBILITIES
*To review and identify accounts to be recoursed / sold back to clients
*To liaise with the clients to ensure that the maximum number of accounts are approved each month.
*To ensure that queries are sent to clients each week, responses passed to the appropriate areas of the business
*The pro-active follow up with clients to ensure that all queries have been responded to.
*To ensure that direct payments are received from all clients every month and are passed to finance to process.
*To work closely with the External Agent Administrator to ensure the timely response queries.
*To provide members of the Customer Service team with the appropriate information necessary to resolve customer queries and disputes.
*To build relationships with clients and ensure post sale service is maintained.

ESSENTIAL EXPERIENCE & SKILLS
*Previous experience of working in a business to business customer service role
*Educated to GCSE standard or equivalent in Mathematics and English
*Computer literate and proficient in the use of Microsoft Excel
*Good communication skills - written and verbal
*Ability to work under pressure
*Confident telephone manner

THE PACKAGE
*Starting salary £12,500 rising to £13,100 after 3 months
*Hours: Monday to Friday / 9am - 5:15pm with 45 minutes break
*Free car parking
*23 days increasing to 25 days holiday
*3 x Annual Salary Life Assurance Scheme
*Stakeholder Pension scheme
*A range of discounted benefits
*Metrocard travel loans
*Childcare vouchers
*Medical plans from Leeds Hospital Fund

THE RECRUITMENT PROCESS
Unity Personnel Ltd provides permanent, contract and temporary professional recruitment solutions across a range of industries. We have specialist Consultants operating in IT, Office Personnel, Sales and Marketing, Accountancy and Finance, Engineering and Technical.

Before a Candidate is introduced to a Client, the Consultants at Unity Personnel Ltd follow a formal and unified Candidate process. This benefits the Client through a greater selection process and ensures that the position is best suited to the Candidate's qualifications, skills and experience.

You will be supported throughout the application process by a full registration, face to face interviews and continuous support during your interviews. You will be given your Consultant's contact details in order to make sure the whole recruitment process is as smooth as possible.

Please note that previous experience is required for this role as outlined above. If you have not heard from us within 48 hours please assume that your application for this position has been unsuccessful.