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IT Consultant
- Posted By: JHR
- Address:
- Contact: 0113 383 3738
- Date Posted: 18th Nov 2008
- Salary: £25,000-£30,000
- Location: Leeds
- Reference Code: EC/2576
- Views Since Posting: 54
- Full Description:
This is an exciting permanent opportunity for an experienced IT Support person to join our small, close-knit team, based at our Head Office in Leeds, to provide first-class IT support and services to internal customers within the UK, Europe, Africa, America and Australasia. The successful candidate will have the opportunity to work in a global technical environment performing all aspects of support including call logging and prioritisation, desktop and server support, network connectivity issues.
Duties & Responsibilities
Working within a small distributed team providing all levels of IT help-desk support, which range from user admin tasks such as setting up new users, password resets, through to setting up and installing IT equipment at new office locations across the business.
Overseeing day-to-day running of ALL IT servers and systems to ensure working effectively across the enterprise.
Call logging & management including regular liaison with IT hardware maintenance provider Management of IT System – Service Request Database (Help Desk). Work with other members of Group IT to support and develop the Group’s IT services. Assist in the development of Technical standards and the delivery of the IT Strategy. Participate in the Change Management processes, which includes management of entire lifecycle – from planning, impact analysis to remedial actions. Monitor daily backups, manage asset database and control software register Liaise with the Business, build positive working relationships with the business. Assist in office moves and changes with respect to the installation and change to the IT and Voice infrastructures and all associated peripherals. Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)
Core Technical Experience (Mandatory)
All round IT support specialist with good experience of hands-on, remote and telephone support
Hands-on experience on LAN and/or WAN
Ability to support a wide range of desktop applications) e.g MS Office, Project,Visio, etc)
Experience of Server set-up to include Windows 2000/03 and Lotus Notes is required. Experience of Lotus Notes on a client and server environment, to include day-to-day support, server admin skills and replication tasks.
Core Technical Experience (Preferred, not essential)
Experience of CITRIX and/or SQL Servers would be an advantage.
Previous experience of working in a project environment, with active involvement within project life-cycle.
Basic understanding of managing asset databases and control software register –full training will be given.
Core Behavioural Skills:
Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.
Team-player
Analytically minded, able to break down and understand information.
Must be comfortable with working in a fast-moving, dynamic environment.
Strongly customer-focused, used to providing support to demanding users.
Good organisational skills, used to managing and prioritising own workload.
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