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Dialler Analyst
- Posted By: LG Select
- Address:
- Contact: 0845 5004901/0845 5004902
- Date Posted: 10th Nov 2008
- Salary: £18,000
- Location: Leeds
- Reference Code:
- Views Since Posting: 37
- Full Description:
Award winning Leeds based Debt Purchase business requires an ambitious, professional Dialler Strategy Specialist to join their growing, dynamic business. Previous experience of working with a dialler system within a call centre environment is essential. Knowledge of Collections/Financial Services Industry is a distinct advantage
Main Purpose of the job
Accountable for the day-to-day running of the Avaya predictive dialler
Ensuring optimal collections performance is achieved through the use of the dialler
Driving collections performance using SMS/IVR
Utilising resource software
Key Responsibilities
Accountable for the day-to-day maintenance of the auto dialler.
Accountable for the day-to-day running of the auto dialler.
Maintenance of Dialler lists, jobs, campaigns and phone strategies.
Accountable for Dialler enhancements.
Marshalling the floor to ensure agents log into the dialler when required and stay in the dialler.
Ad hoc Project work
Bespoke Dialler analysis and reporting.
Best time to dial analysis and recommendations.
Dialler Housekeeping
Accommodate New products / volume
Run SMS application
Use of Workforce management software and outbound IVR
Knowledge Transfer
Experience
Must have excellent working knowledge of Avaya dialling and reporting systems.
Experience of using a dialler system within a Call Centre Environment essential
PC literate essential (Advanced skills in Microsoft Office packages including Excel & Access including using formulas, macros and pivot tables)
Good presentation skills
Strong team player
Good Communication and Influencing skills
Skills
Problem Solving skills
Good oral/written presentation skills
Good analytical/ numerical skills
Ability to interpret data and make appropriate recommendations
Time management & organisation skills
Concern for accuracy & attention to detail
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