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Business Unit Manager

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Posted By: LG Select
Address:
- Mabgate Business Centre,
- 93 - 99 Mabgate
- Leeds
- LS9 7DR
Contact: 0845 5004901/0845 5004902
Date Posted: 20th Nov 2008
Salary: To £30,000
Location: Leeds
Reference Code:
Views Since Posting: 118
Full Description:

The Client Acceptance Unit (CAU) is a new unit within the Quality function and provides an excellent opportunity for a motivated, energetic and focused individual to be involved in the set up, management and development of a high profile and effective business support unit. This CAU will provide client take-on support to the partner responsible for the client relationship, as well as undertaking new client and matter administrative tasks.

Based out of the Leeds office, you will deliver an exceptional client take-on service to legal colleagues, ensuring all agreed deadlines, compliance requirements and targets are met.

Initially the role will be focused on the set up and management of a new handling new clients and matters within the UK. Once set up you will plan and implement processes for handling new clients and matters for our owned international offices.
Key responsibilities: Responsibilities will include

Managing and developing a CAU team, consisting of 3 supervisors and 6 assistants, to provide an efficient and professional service to both external and internal clients in line with defined processes and procedures

Setting up, implementing and rolling out the CAU function across the UK offices; planning and rolling out the function across the internationally owned offices as phase 2

Managing new client and matter set up through an online file opening system; ensuring new client and matter file opening complies with conflict searching, SRA code of conduct and anti-money laundering regulations

Managing the assessment of, and decision making on, whether conflict data detail indicates a likely conflict

Advising partners on anti-money laundering ID requirements

Liaising closely with the Compliance Director and money laundering officers on anti-money laundering regulations and SRA requirements

Creating and maintaining processes and procedures and rigid controls to ensure data accuracy and consistency within the CAU team

Resourcing, recruiting and training of the CAU supervisors and assistants

Responsibility for all aspects of performance management, eg PDRs, probation reviews, performance issues

General strategic planning of the CAU function

Skills and experience: You will have at least 5 years experience within a legal or financial services environment with an excellent working knowledge of anti-money laundering and compliance regulations coupled with experience of working in a pressurised, high volume environment, where output is time critical and client service paramount.

You will have previous experience of identifying, implementing and reviewing processes and procedures and a proven track record of delivering excellent client service. You will have strong management experience; able to motivate and develop a team and have confidence in decision making and standing by judgements made.

You will be computer literate with good Word and Excel skills

Previous experience of working with the SRA’s code of conduct would be an advantage but not essential.

Languages would be preferred but not essential
Key competencies: To be successful, you will have proven communication capability at all levels and strong coaching skills. You will have keen attention to detail; able to work under pressure and respond to changing priorities and take ownership of situations/issues.

In addition, you will have good investigatory, analytical and problem solving skills, a willingness to challenge and question current ways of working and be able to build strong and lasting relationships with senior members of the legal teams, compliance team and other internal clients.
Salary range: