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Technical Support Analyst, Leeds
This job has expired, and cannot be applied for.
- Posted By: o2
- Address:
- Contact: 0800 032 10 02
- Date Posted: 13th Oct 2008
- Salary: £19700 - £26200 per annum + + performance based bonus
- Location: Leeds
- Reference Code: IRC66282
- Views Since Posting: 452
- Full Description:
Technical Support Analysts
Leeds £19,700 - £26,200 (dependent upon experience) + performance based bonus
Full-time (afternoon and night shifts)
At O2, we believe in grasping every opportunity to enrich the customer experience. The arrival of Broadband means were looking forward to enhancing existing services, introducing new products and injecting radical ideas into everything we do. For you, its the chance to join a major organisation. Yet at the same time, youll still enjoy the feeling of being part of something new, challenging and fresh.
We want our customers to explore the potential of Broadband. So it is important that the technical support and expertise we provide continues beyond installation and throughout the lifecycle. You will provide escalated and proactive support to all consumers, through installation, set-up and in-life. Analysing and resolving complex and technical customer faults, you will provide both customer support and training to Technical Advisors. So you will be able to coach individuals, enhance processes and explore ways to eliminate repeat faults.
Coming from the communications/IT sector, you will already have good technical skills: sound broadband and ADSL knowledge; a clear understanding of IP technology; experience of Windows operating systems, wireless network set-ups and fault diagnosis. Ideally, you will also have a working knowledge of VoiP, antivirus applications, line testing equipment and 3rd party relationships, supported by formal Microsoft qualifications. Customer driven and team focused, you will enjoy the chance to take ownership of complex technical issues.
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